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FAQ

Your questions, answered

What club founders ask us most often before getting started.

Getting started

Can I try Cénacle for free?

Yes. The paid plans come with a 14-day trial, so you can set up your club and test it before your first payment.

How long does it take to get started?

Just long enough to create your club, import your members as CSV and create your first event. You can start with a few members and add the rest later.

Can I import my existing members?

Yes, from a CSV file. Only the email is required; first name, last name, phone, company, job title, bio, social links and profile photo can be carried over too. Prospects are imported separately into the CRM.

Is Cénacle available in English?

Yes. The platform and the public pages are available in French and English.

Can several people work on it?

Yes. You invite your team and give each person a role (administrator, founder, salesperson…). Permissions are set page by page.

Members and memberships

How do I track each member's membership?

Each member record shows their plan, the subscription start and end dates and the number of remaining dinners, counted down with each covered registration.

Can I enter long-standing members?

Yes. When adding a member, you enter the date they first joined and the start date of their current subscription, even if both are in the past.

Do members have their own area?

Yes. The member area gives them access to their events, the member directory, their profile and the club's media, depending on what you open to them.

How does a prospect become a member?

From the membership pipeline: when you move the contact into the 'Members' column, you choose their plan and start date, and they receive their invitation by email.

Events and payments

How do attendees pay?

Online, through Stripe, when they register. The money is paid directly into the club's Stripe account.

Does a guest need to create an account?

No. A non-member registers and pays from the event page with their name and email.

Until when can a member cancel?

Up to 72 hours before the dinner, from their member area or the link in their reminder emails. After that, they contact the organiser.

Does Cénacle issue invoices for the club?

No. The club does not issue invoices through Cénacle. You do get the list of payments received, which can be exported, and you can connect Pennylane.

Can I arrange the seating plan?

Yes. The assisted seating plan distributes guests according to your criteria and can be exported to Excel.

Data and security

Who can see my club's data?

Your team, according to the roles and permissions you set. Each club's data is kept separate at the database level.

Does Cénacle store card numbers?

No. Payments are processed by Stripe; Cénacle neither sees nor stores card numbers.

Can I export my data?

Yes. Members, registrations, payments and other lists can be exported as CSV, XLSX or PDF.

How do I handle a GDPR request?

A dedicated screen gathers what the club holds about a person from their email address. See the Security page for more.

Your Cénacle subscription

Which plans are available?

Four paid plans: Starter, Grow, Expand and Scale (custom quote). Details and prices are on the pricing page.

Can I change plans?

Yes, from your club's billing settings.

Does Cénacle offer an API?

Yes, on the Scale plan: a read-only REST API, authenticated by key, covering members, events, registrations and leads.

Who receives the subscription invoice?

The club, for its Cénacle subscription. Invoices are available in the billing settings.

Your circle deserves better than a spreadsheet

Applications, dinners, payments and memberships in one place. Start with a free trial, or see the platform on your own club with the team.

Frequently asked questions about Cénacle — Cénacle